Talk to 100 customers.
Find the moments that drive loyalty — or churn.
Start with an NPS drop, retention question, or new-market launch. Chikka turns it into professional one-to-one conversations and clear journey insights in minutes, without research training or a complex setup.
No credit card required
No sales call
The dashboard has the signal.
The customer has the explanation.
Scores show what changed — not why
NPS, CSAT, churn, and conversion metrics identify a problem, but rarely explain the experiences and expectations behind it.
Customer journeys and feedback are fragmented
The real story may span onboarding, product use, stores, delivery, support, and renewal, while feedback remains scattered across different systems and teams.
Customer understanding is still too manual
CX and product teams should spend their time deciding what to improve — not coordinating interviews, processing transcripts, and manually piecing together patterns.
Go from CX question to inspired actions.
Without the research learning curve.
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Start with the business problem
Describe the score, journey issue, customer segment, or launch decision you want to understand. Chikka turns it into a structured discussion guide with natural question flow and adaptive probing logic.
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Listen across languages, with depth
Ava, Chikka’s AI interview host, conducts personalized voice conversations in each customer’s language, so teams can unearth triggers and barriers across loyal, lapsed, and churned customers across markets.
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From experience patterns to the next improvement
Compare themes across segments, markets, and touchpoints, trace every insight back to customer voices, and test proposed improvements before wider rollout.
Chikka.ai is trusted by 200+ customers, from startups to corporations
Find the moments that make customers stay,
switch, or come back.
Churn & Retention Diagnosis
Compare loyal, lapsed, and churned customers to uncover what drives repeat purchase, or causes people to leave.
Customer Journey & Experience Improvement
Understand friction across onboarding, in-store, delivery, support, and digital journeys,
to identify the moments most worth fixing.
Product GTM &
New-Market Learning
Explore unmet needs, test propositions and experiences, and learn how expectations differ across customer segments and markets before and after launch.