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Privacy Policy

Chikka Privacy Policy

Last Updated: August 17, 2026

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Chikka Technologies Pte. Ltd. (“Chikka,” “we,” “us,” or “our”) provides an AI-powered research platform that helps organizations conduct, record, transcribe, analyze, and report on customer and research conversations.

This Privacy Policy explains how we collect, use, disclose, and protect Personal Data when you:

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  • visit chikka.ai or other websites that link to this Policy;

  • create or use a Chikka account;

  • use Chikka’s research, recording, transcription, analysis, or reporting services;

  • participate in a research interview or study conducted through Chikka; or

  • otherwise communicate with us.

 

“Personal Data” means information that identifies, relates to, or can reasonably be linked to an individual. It includes information referred to as “personal information” or “personally identifiable information” under applicable privacy laws.

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1. Privacy at a Glance:

  • We use Personal Data to provide, secure, support, and improve Chikka.

  • When an organization uses Chikka to conduct research, that organization generally determines why Participant Data is collected and how it is used. Chikka processes that data on its behalf.

  • We do not sell Customer Content or Participant Data.

  • We do not use Customer Content or Participant Data for targeted advertising.

  • Unless a Customer expressly agrees otherwise in writing, we do not use Customer Content or Participant Data to train or fine-tune generalized AI models.

  • Customers and Participants may have rights to access, correct, or delete their Personal Data, subject to applicable law.

  • Questions and privacy requests may be sent to privacy@chikka.ai.

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This summary is provided for convenience. The sections below contain the full details of our practices.

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2. When Chikka Is a Controller or Processor

 

Chikka acts as a data controller when we determine why and how Personal Data is processed, including when we process:

  • website visitor information;

  • account, billing, and business contact information;

  • product usage and security information;

  • support requests and communications; and

  • marketing preferences.

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When a Customer uses Chikka to create a study, conduct an interview, upload a recording or transcript, or analyze research materials, Chikka generally acts as a data processor or service provider on behalf of that Customer. The Customer — or the organization sponsoring the study — generally acts as the data controller and determines:

  • what information will be collected;

  • who will be invited to participate;

  • the purpose and lawful basis for the research;

  • who may access the results; and

  • how long the study data should be retained.

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Our processing of Customer Content and Participant Data is governed by this Policy, our agreement with the Customer, and, where applicable, a Data Processing Addendum.

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3. Information We Collect

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3.1 Account and Business Information

When you create an account, request a demo, subscribe to a paid plan, or communicate with us, we may collect:

  • name and business contact details;

  • email address or telephone number;

  • company, job title, and professional information;

  • account credentials and authentication information;

  • billing, subscription, and transaction information;

  • communication and marketing preferences; and

  • information included in your support requests or other communications.

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Payment card information may be processed directly by our payment service providers. Chikka may receive limited transaction information but does not necessarily store complete payment card details.

 

3.2 Customer Content

Customers may submit or create information through Chikka, including:

  • project names, research objectives, and background information;

  • discussion guides, interview questions, screeners, and instructions;

  • stimulus materials, documents, images, videos, and other uploaded files;

  • audio and video recordings;

  • transcripts, translations, notes, tags, and annotations;

  • participant profile fields and study metadata;

  • AI-generated themes, summaries, reports, and other outputs; and

  • recordings or transcripts imported from third-party platforms.

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Customer Content may contain Personal Data depending on what the Customer or Participant chooses to provide.

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3.3 Participant Data

If you participate in a research study conducted through Chikka, we may process:

  • your spoken, written, or recorded responses;

  • audio recordings and, where enabled, video recordings;

  • transcripts and translations of your responses;

  • demographic, professional, behavioral, or profile information requested by the study sponsor;

  • photos, videos, documents, or other materials you choose to upload;

  • study completion and participation information;

  • technical information needed to provide and secure the interview experience; and

  • AI-generated summaries, themes, labels, or other analysis derived from your responses.

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Before recording begins, the study experience should inform you that the session may be recorded and identify the organization sponsoring or conducting the study where appropriate.

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You may stop participating in a study at any time. Stopping participation does not automatically delete information already collected. You may request deletion as described in Section 11.

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3.4 Technical and Usage Information

When you access our websites or services, we may automatically collect:

  • IP address and approximate location;

  • browser type, operating system, and device information;

  • date and time of access;

  • pages, features, and links used;

  • session, diagnostic, crash, and performance information;

  • referring URLs; and

  • security, authentication, and fraud-prevention signals.

 

3.5 Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • keep our websites and services functioning;

  • remember preferences and sessions;

  • understand product and website usage;

  • measure performance;

  • prevent fraud and protect security; and

  • measure the effectiveness of our communications and marketing.

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More information is provided in Section 12.

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3.6 Information From Other Sources

We may receive information from:

  • your employer or account administrator;

  • a Customer or study sponsor;

  • integrations you or a Customer choose to connect;

  • payment, analytics, security, or authentication providers;

  • event organizers and business partners; and

  • publicly available professional sources.

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4. How We Use Personal Data

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We may use Personal Data to:

  • provide, operate, maintain, and administer Chikka;

  • create and manage accounts and subscriptions;

  • conduct, record, transcribe, translate, and analyze research conversations;

  • generate summaries, themes, labels, reports, and other research outputs;

  • enable Customers to organize, search, compare, and review research materials;

  • provide customer support and respond to inquiries;

  • send service, security, billing, and administrative communications;

  • monitor performance and improve reliability, accessibility, and user experience;

  • detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;

  • comply with legal, regulatory, accounting, and contractual obligations;

  • enforce our agreements and protect our rights and the rights of others;

  • send product updates or marketing communications where permitted by law; and

  • create aggregated or de-identified information for analytics, research, product planning, and service improvement.

 

Where required by law, we rely on one or more lawful bases, including performance of a contract, legitimate interests, compliance with legal obligations, and consent.

 

When Chikka processes Participant Data on behalf of a Customer, the Customer is generally responsible for determining the appropriate lawful basis for the study.

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5. AI Processing and Model Training

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Chikka uses artificial intelligence and machine-learning technologies to provide features such as:

  • AI-moderated interviews;

  • adaptive follow-up questions;

  • speech recognition and transcription;

  • translation;

  • thematic analysis and qualitative coding;

  • summarization and question-level insights; and

  • report and presentation generation.

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To provide these features, relevant portions of Customer Content or Participant Data may be processed by Chikka’s approved AI, speech, transcription, cloud, or infrastructure service providers.

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Unless a Customer expressly agrees otherwise in writing:

  • Chikka does not use Customer Content or Participant Data to train or fine-tune generalized AI models; and

  • Chikka does not permit third-party AI providers to use Customer Content or Participant Data to train or improve their generalized models.

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We may use aggregated or de-identified service information to evaluate and improve the quality, safety, reliability, and performance of Chikka, provided that such information cannot reasonably identify an individual or Customer.

 

Chikka’s AI features are intended to assist research and analysis. We do not use Participant Data to make decisions that produce legal or similarly significant effects concerning Participants.

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6. How We Disclose Information

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We may disclose Personal Data to the following categories of recipients.

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6.1 Customers and Study Sponsors

Participant Data and research outputs may be made available to the Customer or organization sponsoring the study, as well as its authorized team members.

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The Customer’s own privacy notice and internal policies may also apply to its subsequent use of Participant Data.

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6.2 Service Providers and Subprocessors

We may engage service providers to support:

  • cloud hosting and storage;

  • AI inference and language processing;

  • audio and video processing;

  • transcription and translation;

  • authentication and account management;

  • payment processing;

  • analytics and performance monitoring;

  • customer support and communications; and

  • security and fraud prevention.

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These providers are authorized to process Personal Data only as needed to provide services to Chikka and are subject to contractual confidentiality and data-protection obligations.

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6.3 Customer-Directed Integrations

If you or a Customer connects Chikka to a third-party service, we may disclose information to that service at your or the Customer’s direction. The third party’s own privacy policy and terms will govern its independent processing.

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6.4 Professional Advisors

We may disclose information to legal counsel, auditors, insurers, accountants, and other professional advisors where reasonably necessary.

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6.5 Legal and Safety Requirements

We may disclose information where we reasonably believe disclosure is required to:

  • comply with applicable law, regulation, court order, or lawful government request;

  • enforce our agreements or policies;

  • investigate fraud, misuse, or security incidents; or

  • protect the rights, property, or safety of Chikka, our Customers, Participants, or others.

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6.6 Corporate Transactions

Information may be disclosed or transferred in connection with a merger, financing, acquisition, restructuring, bankruptcy, or sale of all or part of our business. We will take reasonable steps to require the recipient to handle Personal Data consistently with this Policy.

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6.7 With Consent or at Your Direction

We may disclose information for another purpose when you provide consent or direct us to do so.

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7. Sale, Advertising, and Commercial Use

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Chikka does not sell Customer Content or Participant Data.

 

We do not use Customer Content or Participant Data for targeted advertising, and we do not disclose such data to advertising partners for their independent marketing purposes.

 

We may use website analytics or advertising technologies in connection with our public website. Where such activity is considered “sharing” or targeted advertising under applicable law, eligible users may exercise an opt-out through available cookie controls or by contacting privacy@chikka.ai.

 

We will not use a Customer’s name, study materials, Participant Data, or research findings in case studies, marketing materials, or promotional content without appropriate authorization.

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8. International Data Transfers

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Chikka is based in Singapore and works with Customers, Participants, and service providers in multiple countries. Personal Data may therefore be processed in Singapore, the United States, or other countries where Chikka or its service providers operate.

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These countries may have privacy laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers, which may include:

  • contractual data-protection commitments;

  • the European Commission’s Standard Contractual Clauses;

  • the UK International Data Transfer Addendum;

  • Singapore or ASEAN-recognized transfer mechanisms; or

  • other lawful transfer mechanisms.

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You may contact privacy@chikka.ai for additional information about the safeguards relevant to your Personal Data.

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9. Security

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We use reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, loss, alteration, disclosure, or destruction.

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Depending on the nature of the data and service, these measures may include:

  • encryption in transit and at rest;

  • access controls and authentication;

  • separation of Customer workspaces;

  • logging, monitoring, and security reviews;

  • secure development and vulnerability-management practices;

  • backup and recovery controls; and

  • employee and contractor confidentiality obligations.

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Access to Customer Content and Participant Data is limited to authorized personnel and service providers who require access for legitimate operational, support, security, or legal purposes.

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No system can be guaranteed to be completely secure. If we become aware of a security incident involving Personal Data, we will investigate and provide notifications where required by applicable law or our contractual commitments.

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10. Data Retention and Deletion

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We retain Personal Data only for as long as reasonably necessary for the purposes described in this Policy, including to provide the services, comply with legal obligations, resolve disputes, and enforce agreements.

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Retention periods may vary based on the type of information:

  • Account and business information may be retained while an account or business relationship remains active and for a reasonable period afterward.

  • Customer Content is generally retained according to the Customer’s instructions, subscription settings, and contractual terms.

  • Participant Data is generally retained for the period determined by the Customer or study sponsor.

  • Security and diagnostic information may be retained for a limited period for security, fraud prevention, and service reliability.

  • Legal and transaction records may be retained as required by applicable law.

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When information is deleted, residual copies may remain temporarily in encrypted backups or archives until they are overwritten or securely deleted in accordance with our standard retention processes.

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We may retain aggregated or de-identified information that can no longer reasonably be linked to an individual.

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11. Your Privacy Rights

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Depending on your location and applicable law, you may have the right to:

  • request access to Personal Data we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your Personal Data;

  • receive a portable copy of certain Personal Data;

  • object to or request restriction of certain processing;

  • withdraw consent where processing is based on consent;

  • opt out of direct marketing;

  • opt out of certain sales, sharing, or targeted advertising activities;

  • appeal a decision concerning a privacy request where applicable; and

  • lodge a complaint with a data-protection authority.

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To exercise these rights, contact privacy@chikka.ai. We may need to verify your identity before completing a request.

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If Chikka processes your information on behalf of a Customer or study sponsor, we may refer your request to that organization and assist it in responding. Participants may also contact the organization that invited them to the study.

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Privacy rights are not absolute and may be subject to legal exceptions. We will not discriminate against you for exercising rights available under applicable privacy law.

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Residents of Singapore may contact the Personal Data Protection Commission. Individuals in the EEA, UK, Switzerland, California, or other jurisdictions may also contact their relevant privacy or supervisory authority.

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12. Cookies and Communication Choices

 

You may control cookies through your browser settings and, where available, our cookie-management tools. Blocking certain cookies may affect website or product functionality.

 

You may unsubscribe from marketing emails by using the unsubscribe link included in those messages. Even if you opt out of marketing, we may still send transactional, security, billing, or account-related communications.

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13. Sensitive Personal Data

 

A Customer may design a study that requests sensitive information, such as information concerning health, ethnicity, religious or philosophical beliefs, political opinions, sexual orientation, or other categories protected under applicable law.

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Chikka does not require Participants to provide sensitive information unless it is relevant to a study. Participants should provide such information only when they understand the purpose of the study and choose to do so.

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Customers are responsible for ensuring they have an appropriate lawful basis, consent, and safeguards before using Chikka to collect sensitive Personal Data.

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Audio or video recordings are not used by Chikka to identify or authenticate Participants through biometric recognition unless that use is specifically disclosed and lawfully authorized.

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14. Children and Minors

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Chikka’s general services are not directed to children under the age of 13 or a higher minimum age required by applicable law.

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Customers must not use Chikka to collect Personal Data from minors unless the study is lawful, appropriately disclosed, and supported by any required parental or guardian authorization.

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If we learn that Personal Data from a child has been collected without appropriate authorization, we will take reasonable steps to delete or restrict the information.

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15. Third-Party Websites and Services

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Our websites and services may contain links to, or integrations with, third-party websites and services. Chikka is not responsible for the independent privacy practices of those third parties. We encourage you to review their privacy notices before providing information.

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16. Changes to This Policy

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We may update this Privacy Policy to reflect changes in our services, practices, technology, or legal obligations.

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When we make changes, we will update the Effective Date above. If changes are material, we will provide additional notice where required, such as through the service or by email.

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17. Contact Us

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For questions, concerns, complaints, or privacy requests, please contact:

 

Chikka Technologies Pte. Ltd.
100 Peck Seah Street
#08-14, PS100
Singapore 079333

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Data Protection Officer
privacy@chikka.ai

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