Terms of Service

Terms of Service

Last Updated: August 17, 2026

 

​These Terms of Service (“Terms”) govern your access to and use of the websites, software, and services provided by Chikka Technologies Pte. Ltd. (“Chikka,” “we,” “us,” or “our”).

​

Chikka provides an AI-powered research platform that helps organizations plan, conduct, record, transcribe, analyze, and report on customer and research conversations.

​

By creating an account, purchasing a plan, accepting an Order Form, or using the Services, you agree to these Terms and our Privacy Policy. If you use Chikka on behalf of an organization, you represent that you have authority to accept these Terms on its behalf.

​

If you do not agree to these Terms, you may not use the Services. But please let us know by emailing at Hello@chikka.ai so we can try to find a solution. Thank you for being responsible.

 

​1. Purchases​

 

Chikka may offer free plans, paid subscriptions, usage-based services, add-ons, and customized enterprise plans.

​

When you purchase a plan or add-on, the applicable pricing page, checkout page, quotation, or Order Form will describe:​

• the subscription period;

• the price and billing frequency;

• included features;

• usage quotas or allowances;

• the number of permitted users, projects, or workspaces; and

• any additional commercial terms.

​

You agree to provide accurate and complete billing information and authorize Chikka and its payment providers to charge your selected payment method for the purchase, applicable taxes, and any authorized renewals or additional usage.

​

We may refuse or cancel a purchase if we reasonably suspect fraud, unauthorized activity, a pricing error, or a violation of these Terms. If Chikka cancels a purchase before the Services are provided, we will refund the applicable amount paid.

​

2. Subscriptions and Automatic Renewal

​

Chikka subscriptions may be offered on a monthly, annual, or other recurring basis.

​

If your checkout page or Order Form identifies the subscription as automatically renewing, it will renew for a period equal to the previous subscription term unless you cancel before the renewal date.

​

By purchasing an automatically renewing subscription, you authorize Chikka to charge the applicable subscription fee and taxes to your selected payment method at the beginning of each renewal term.

​

You may cancel renewal through your account settings, where available, or by contacting us. Cancellation takes effect at the end of the current paid subscription term, and you may continue using the Services until that date.

​

3. Plan Quotas and Usage Allowances

​

Each plan may include limits or allowances for features such as:

• AI-hosted conversations;

• live recording and Live Co-Pilot minutes;

• uploaded recording and transcription minutes;

• Discussion Guide generations;

• projects or studies;

• team members or collaborators;

• storage; and

• other AI or analysis features.

​

The allowances included in your plan are shown on the applicable pricing page, checkout page, or Order Form. 

​

Usage is measured by Chikka’s systems. Different features may use different units, such as conversations, minutes, generations, projects, seats, or credits.

​

You may view your available and consumed usage within the Services where this information is provided.

​

4. AI-Hosted Conversation Usage

​

Unless otherwise stated on the applicable pricing page or Order Form:

• an AI-hosted conversation lasting between 1 and 20 minutes uses one standard conversation unit; and

• an AI-hosted conversation lasting between 21 and 40 minutes uses two standard conversation units.

​

Availability and usage treatment for conversations longer than 40 minutes may depend on your plan or the applicable product configuration.

​

A conversation may count toward your allowance once meaningful processing or interviewing with a participant has been completed and recordings successfully collected. Sessions that fail solely because of a verified Chikka technical error may be reviewed and the corresponding allowance may be restored.

​

5. Recording, Transcription, and Generation Usage

​

Recording and transcription allowances are generally deducted according to the duration of audio or video processed through the Services.

​

Discussion Guide and other AI-generation allowances may be deducted each time a new generation or regeneration request is processed. Manual edits to existing content generally do not count as a new generation unless otherwise indicated within the Services.

​

Usage rules may vary between features or models. Where a specific usage rule is displayed within the product or at purchase, that rule will apply.

​

6. Monthly and Annual Allowances

​

For monthly subscriptions, plan allowances generally reset at the beginning of each monthly billing cycle. Unused monthly allowances do not roll over to a future billing cycle unless expressly stated otherwise.

​

For annual subscriptions, Chikka may make the full 12-month allowance available upfront at the beginning of the annual subscription term. This allows you to use the annual allocation at your preferred pace rather than receiving it in monthly installments. Unused annual allowances expire at the end of the applicable annual subscription term and do not roll over into the next renewal term unless an Order Form expressly states otherwise.

​

Receiving the full annual allowance upfront does not make the annual subscription cancellable or refundable after purchase.

​

7. Credits, Top-Ups, and Additional Usage

​

Certain features may be purchased through credits, top-ups, additional minutes, or other usage units. Unless otherwise stated:

• usage units have no cash value;

• they may not be resold or transferred between unrelated accounts;

• they may only be used with the Chikka account or organization for which they were purchased;

• they do not extend the underlying subscription term; and

• unused units may expire at the end of the applicable subscription term.

​

The price, quantity, and any specific expiration terms for a top-up will be shown at purchase.

​

If your usage exceeds the allowance included in your plan, Chikka may ask you to purchase a top-up, upgrade your plan, or wait until the allowance resets. Chikka will not charge additional usage fees without prior disclosure or authorization.

​

8. “Unlimited” Features and Fair Use

​

Some plans may describe certain features as “unlimited.”

​

Unlimited features are intended for normal human-led business and research use and remain subject to reasonable technical, security, and fair-use safeguards.

​

Unlimited use does not permit:

• automated or excessive generation unrelated to genuine research work;

• credential or account sharing outside authorized collaboration;

• resale of access as a standalone service;

• circumventing technical or rate limits;

• scraping or model extraction; or

• activity that materially affects the availability of the Services for other users.

​

If usage is materially inconsistent with normal research use, Chikka may contact you to discuss an appropriate plan, apply reasonable limits, or suspend abusive activity.

​

9. Plan and Price Changes

​

Chikka may update its plans, included features, prices, and usage calculation rules from time to time.

​

Price changes for an active paid subscription will generally take effect at the beginning of the next renewal term. We will provide reasonable notice of a material price change before renewal.

​

If you do not agree to a price change, you may cancel before the renewal date.

​

Changes to usage calculations will generally apply prospectively. Where a change materially affects an active paid plan, Chikka will provide reasonable notice unless the change is required to address abuse, security risks, legal requirements, or material third-party service changes.

​

10. Cancellations and Refunds

​

You may cancel an automatically renewing subscription at any time to stop future renewals.

​

Unless otherwise required by law or expressly stated in an Order Form:

• subscription fees are non-refundable;

• cancellation does not result in a prorated refund;

• unused quotas, credits, minutes, conversations, or other allowances are not refundable;

• top-up purchases are non-refundable; and

• failure to use the Services does not relieve you of payment obligations.

​

If Chikka terminates a paid subscription without cause before the end of the subscription term, we may provide a prorated refund for the unused portion.

​

Nothing in this section limits refund or cancellation rights that cannot legally be excluded.

​

11. Free Plans and Trials

​

Chikka may offer free plans, free trials, promotional allowances, or beta access.

​

Free and trial plans may have different feature, storage, support, or usage limits from paid plans.

​

Unless otherwise stated:

• free or trial usage is limited to one account per person or organization;

• promotional allowances have no cash value;

• unused trial allowances expire at the end of the trial;

• trial usage does not roll over to a paid subscription; and

• Chikka may modify or discontinue a free or trial offering at any time.

​

You may not create multiple accounts or provide false information to circumvent free-plan or trial limits.

​

If a trial automatically converts to a paid subscription, the price and renewal terms will be disclosed before you enter payment information or begin the trial.

​

12. Taxes and Payment Issues

​

Fees do not include applicable taxes unless expressly stated. You are responsible for sales tax, VAT, GST, withholding tax, or similar charges associated with your purchase, other than taxes based on Chikka’s net income.

​

If payment cannot be completed, Chikka may ask you to update your payment method. We may suspend paid features if payment remains overdue after reasonable notice.

​

13. Accounts and Authorized Users

​

You must provide accurate account information and keep your login credentials secure. 

​

You are responsible for activity conducted through your account and for ensuring that your team members, collaborators, and other authorized users comply with these Terms.

​

Accounts, seats, and credentials may not be shared outside the organization or collaboration arrangements permitted by your plan.

​

If your account is managed by an organization, its administrators may control access, permissions, team membership, and Customer Content within that organization’s workspace.

​

14. Customer Content and Ownership

​

“Customer Content” includes research objectives, discussion guides, stimulus materials, recordings, transcripts, Participant responses, uploads, analyses, reports, and other materials submitted to or created through the Services.

​

You retain ownership of your Customer Content.

​

You grant Chikka a limited right to host, process, transmit, and display Customer Content as necessary to provide, support, secure, and improve the Services you request.

​

You are responsible for ensuring that you have the necessary rights, notices, permissions, and consents to submit Customer Content and allow Chikka to process it.

​

Unless you expressly agree otherwise in writing, Chikka does not use Customer Content or Participant Data to train or fine-tune generalized AI models.

​

15. AI-Generated Outputs

​

Chikka may generate discussion guides, interview questions, transcripts, translations, summaries, themes, labels, charts, reports, and other outputs.

​

Subject to applicable law and third-party rights, Chikka does not claim ownership of outputs generated specifically for you from your Customer Content.

​

AI-generated outputs may be inaccurate, incomplete, repetitive, biased, or unsuitable for a particular purpose. AI moderation may occasionally omit, repeat, or misunderstand a question or response.

​

You are responsible for reviewing outputs and applying appropriate human and professional judgment before relying on them.

​

Chikka outputs are not legal, medical, financial, psychological, or other regulated professional advice.

​

16. Research Studies and Participants

​

Customers are responsible for the purpose, design, participant selection, and downstream use of studies conducted through their accounts. Customers must:

• provide appropriate information about the study;

• obtain necessary recording and data-processing consents;

• ensure they have the right to use uploaded materials;

• apply appropriate safeguards to sensitive information; and

• comply with commitments made to Participants.

 

Chikka does not guarantee that Participant responses will be accurate, authentic, representative, complete, or suitable for a particular research objective.

​

Unless Chikka expressly agrees otherwise, the Customer or study sponsor is responsible for recruitment, eligibility decisions, and Participant incentives.

​

17. Acceptable Use

​

You may not use Chikka to:

• violate applicable law or third-party rights;

• conduct undisclosed or unlawful recording;

• collect Personal Data without appropriate authority or notice;

• harass, threaten, exploit, or discriminate against another person;

• upload malicious software or unlawful content;

• gain unauthorized access to an account or system;

• interfere with the operation or security of the Services;

• circumvent plan, rate, seat, or usage limits;

• scrape or systematically extract information;

• reverse engineer or copy the Services; or

• use Chikka to create a substantially similar or competing product without permission.

​

We may restrict or suspend activity that violates these rules or creates material legal, security, or operational risk.

​

18. Third-Party Services

​

Chikka may use third-party providers for hosting, payments, communications, AI processing, transcription, translation, and other functionality.

​

If you choose to connect an external service, you authorize Chikka to exchange information with that service as required by the integration.

​

Chikka is not responsible for third-party services that you independently select or control, including their availability, functionality, or data practices.

​

19. Privacy and Security

​

Our processing of Personal Data is described in our Privacy Policy.

​

Chikka uses reasonable technical and organizational safeguards designed to protect Customer Content and Personal Data. However, no online service can guarantee complete security.

​

You are responsible for protecting your account credentials, managing team access, and avoiding the submission of information you are not authorized to process.

​

20. Service Availability and Termination

​

Chikka may update, modify, suspend, or discontinue features of the Services.

​

We aim to provide reliable service but do not guarantee uninterrupted or error-free availability unless a separate service-level agreement applies.

​

We may suspend or terminate access if:

• you materially breach these Terms;

• payment remains overdue;

• we reasonably suspect fraud or unauthorized access;

• your use creates a legal, security, or operational risk; or

• suspension is required by law.

​

Upon termination, your right to use the Services ends. Customer Content will be retained or deleted according to our Privacy Policy and any applicable agreement.

​

21. Disclaimer and Limitation of Liability

​

To the maximum extent permitted by law, the Services and AI-generated outputs are provided “as is” and “as available.”

​

Chikka does not warrant that the Services will be uninterrupted, error-free, or suitable for every research purpose, or that every output, transcription, translation, analysis, or Participant response will be accurate or complete.

​

To the maximum extent permitted by law, Chikka will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, business opportunity, goodwill, or data.

​

These limitations do not apply where liability cannot legally be limited.

​

22. Governing Law

​

These Terms are governed by the laws of Singapore.

​

Before starting formal proceedings, the parties will make a reasonable good-faith effort to resolve any dispute.

​

Unless a separate written agreement states otherwise, disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Singapore.

​

Mandatory consumer rights available under applicable law are not excluded.

​

23. Enterprise Agreements

​

If you enter into a separate Master Services Agreement, Data Processing Addendum, Order Form, or Statement of Work with Chikka, that document may contain additional or different terms.

​

In the event of a direct conflict, the separately signed agreement will control for the matters it expressly covers.

​

24. Changes to These Terms

​

We may update these Terms to reflect changes in our Services, pricing practices, or legal obligations.

​

We will update the Effective Date when changes are made. If a change materially affects an active paid subscription, we will provide reasonable additional notice.

​

25. Contact Us

​

For questions about these Terms, please contact:

 

Chikka Technologies Pte. Ltd.
100 Peck Seah Street
#08-14, PS100
Singapore 079333

 

Email: hello@chikka.ai

​

​